https://JOBS.APS-HR.COM/ en-us Customer Service Specialist
Temp to Hire
Location: Salida, CA
Comp: $19-$22
 
Join a dynamic team as an Customer Service Specialist, where you'll play a pivotal role in ensuring exceptional customer experiences. Your primary responsibilities will include processing customer orders, coordinating product deliveries, quoting pricing and billing, and providing top-notch customer service. You'll be a key point of contact for both internal teams and external clients, handling inquiries via phone and email with efficiency and professionalism. 

Responsibilities:

• Efficiently process customer orders and input relevant information into our computer system.
• Coordinate product delivery logistics to ensure timely and accurate shipments.
• Assist in sales efforts, resolve billing issues, and collaborate closely with various departments to optimize customer satisfaction
• Utilize your understanding of pricing formulation to support pricing coordination efforts.
• Deliver outstanding customer service experiences by promptly addressing client inquiries and concerns.
• Act as a liaison between our company and customers, facilitating communication and resolving issues as needed.
• Proactively identify opportunities to upsell or cross-sell products to customers.
• Administer standard ad allowances in accordance with established guidelines.
• Collaborate with internal teams to fulfill customer requests for special arrangements or products.
• Investigate and address billing complaints, authorizing adjustments within established parameters.
• Keep sales teams informed of any changes in customer ordering patterns.
• Ensure accuracy of invoices, issuing credits and corrections as necessary.
• Maintain organized records of orders, invoices, deliveries, and related documentation.
• Assist colleagues and other departments with order processing and customer inquiries as needed.
• Verify and confirm vendor orders through client web portals.
• Support weekly reporting and closing processes for sister companies.
• Participate in rotational on-call duties and handle weekend customer service functions as required.
• Verify and update information on web portals based on signed invoices.
• Contribute to the preparation and distribution of the Weekly Sales Volume Report.

Qualifications:

• 1+ years of administrative/office experience
• High school diploma 
• Demonstrated flexibility with work schedule.
• Strong multitasking abilities, capable of managing routine tasks alongside incoming customer orders.
• Proficiency in Excel and intermediate to advanced 10-key skills.

]]> Mon, 18 Aug 2025 00:00:00 EDT 0 Customer Solutions Representative - Bilingual Spanish
Location: Stockton
Fulltime, Mon-Fri
Pay Rate: $23/hr

If you enjoy being the connection between clients and internal teams. In this role, you’ll help ensure service issues are resolved quickly, communication stays clear, and daily operations run smoothly. If you like to solve problems, and make sure people feel supported, this is a great opportunity to step into a meaningful, fast paced support role.

Job Duties

• Serve as a main point of contact for client requests, questions, and concerns
• Manage service tickets, inspections, and work orders through internal systems
• Communicate with clients and field teams by phone, email, and text
• Track and follow up on service issues to ensure timely resolution
• Review and update employee timekeeping records
• Coordinate schedule coverage for call outs, time off, special projects, and new accounts
• Request supplies and help track equipment and facility access
• Maintain accurate records and organized documentation
• Provide limited after hours or weekend support as needed

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Qualifications

• Bilingual English/Spanish (required)
• Strong communication and customer service skills
• Organized, dependable, and able to manage multiple priorities
• Self motivated with good problem solving skills
• Comfortable working in a fast paced, detail  oriented environment
• Proficient with Microsoft Office and basic computer systems
• High School Diploma required
• At least 2 years of experience in operations, logistics, or service coordination

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