Customer Service Specialist
Posted: 04/15/26
Employment Type:
Temp To Hire
Job Category: Office - Customer Service
Job Number: 10912
Job Description
Customer Service Specialist
Temp to Hire
Location: Salida, CA
Comp: $19-$22
Join a dynamic team as an Customer Service Specialist, where you'll play a pivotal role in ensuring exceptional customer experiences. Your primary responsibilities will include processing customer orders, coordinating product deliveries, quoting pricing and billing, and providing top-notch customer service. You'll be a key point of contact for both internal teams and external clients, handling inquiries via phone and email with efficiency and professionalism.
Responsibilities:
Qualifications:
Temp to Hire
Location: Salida, CA
Comp: $19-$22
Join a dynamic team as an Customer Service Specialist, where you'll play a pivotal role in ensuring exceptional customer experiences. Your primary responsibilities will include processing customer orders, coordinating product deliveries, quoting pricing and billing, and providing top-notch customer service. You'll be a key point of contact for both internal teams and external clients, handling inquiries via phone and email with efficiency and professionalism.
Responsibilities:
- Efficiently process customer orders and input relevant information into our computer system.
- Coordinate product delivery logistics to ensure timely and accurate shipments.
- Assist in sales efforts, resolve billing issues, and collaborate closely with various departments to optimize customer satisfaction
- Utilize your understanding of pricing formulation to support pricing coordination efforts.
- Deliver outstanding customer service experiences by promptly addressing client inquiries and concerns.
- Act as a liaison between our company and customers, facilitating communication and resolving issues as needed.
- Proactively identify opportunities to upsell or cross-sell products to customers.
- Administer standard ad allowances in accordance with established guidelines.
- Collaborate with internal teams to fulfill customer requests for special arrangements or products.
- Investigate and address billing complaints, authorizing adjustments within established parameters.
- Keep sales teams informed of any changes in customer ordering patterns.
- Ensure accuracy of invoices, issuing credits and corrections as necessary.
- Maintain organized records of orders, invoices, deliveries, and related documentation.
- Assist colleagues and other departments with order processing and customer inquiries as needed.
- Verify and confirm vendor orders through client web portals.
- Support weekly reporting and closing processes for sister companies.
- Participate in rotational on-call duties and handle weekend customer service functions as required.
- Verify and update information on web portals based on signed invoices.
- Contribute to the preparation and distribution of the Weekly Sales Volume Report.
Qualifications:
- 1+ years of administrative/office experience
- High school diploma
- Demonstrated flexibility with work schedule.
- Strong multitasking abilities, capable of managing routine tasks alongside incoming customer orders.
- Proficiency in Excel and intermediate to advanced 10-key skills.
Meet Your Recruiter
Candace Abell
Sr. Staffing Consultant
Born and raised in Fresno, Candace has been a Central Valley girl from the start. She attended Fresno State University and was a member of Kappa Kappa Gamma Sorority. After relocating to Modesto, Candace started her family and her career in health care staffing. Candace knew almost instantly that she had found her calling- finding the right person for the perfect practice! Candace has been a pillar in the AVAILABILITY office since 2007. She leads the healthcare services placement division and brings over 30 years experience in health care placement. When Candace isn’t finding “just what the doctor ordered” she is visiting and enjoying her 5 grandchildren, gardening, wine tasting, walking, listening to music and just being with family and friends.
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