Employee Relations Specialist - Lancaster, TX
Job Description
Direct Hire
Lancaster, TX
Join our team as an HR Generalist and play a key role in supporting Employee Relations, for a diverse workforce by handling employee concerns, investigations, and ensuring policy compliance. Excellent perks, including comprehensive health coverage, a 401k, vacation, and other unique perks. This role also provides great opportunities for career growth, allowing you to expand your skills and advance in HR. Position Summary:
You’ll play a key role in handling a wide range of HR tasks, including addressing employee concerns, supporting investigations, and ensuring compliance with company policies.
Primary Responsibilities:
- Employee Concerns: Serve as a primary resource for employee relations matters, handling complaints and other workplace issues.
- Data Management: Collect information and create reports to support HR investigations and team activities.
- Document Preparation: Draft essential documents such as memos, corrective actions, and health assessments.
- Policy Guidance: Ensure all employees are familiar with company policies and procedures, and take action to address any violations.
- Investigations: Organize and participate in meetings and interviews with employees for HR investigations, following through on all cases as required.
- HR Support: Manage a high volume of inquiries from employees, store teams, and managers on a wide range of HR topics.
- Administrative Projects: Assist the HR team with special projects and tasks assigned by department leaders.
- Experience: 2+ years of professional HR experience, particularly in handling a high volume of employee relations and conflict resolution.
- Education: Bachelor’s degree in HR, Business, Communications, or a related field. Certification in HR (PHR, SHRM-CP) is a plus.
- Legal Knowledge: Knowledge of state and federal labor laws, with the ability to apply them in resolving HR issues.
- Problem-Solving & Organization: Strong problem-solving abilities and excellent organizational skills to manage multiple responsibilities.
- Communication Skills: Excellent verbal and written communication skills, with the ability to effectively interact with people at different levels in the organization.
- Technical Proficiency: Competence with MS Office programs and HR management software.
- Language Skills: Fluency in Spanish is an advantage but not required.
Meet Your Recruiter

Heidi Smith
Executive Recruiter
Heidi was born and raised in The Woodlands, Texas. She earned her degree from Sam Houston State University in Mass Communication. After graduating, she spent a few years in the Rocky Mountains exploring the new terrain. She currently resides in Pea Ridge, AR close to our newly opened office in Northwest Arkansas. As an experienced Recruiter, Heidi brings a blend of Southern hospitality and professional expertise to every interaction. Her approach is to build genuine relationships, understand unique career aspirations, and to help both candidates and companies find the right match. "Off the clock" Heidi enjoys exploring the Ozark Mountains with her husband, Blake, their son, Hawk and their two dogs - Phil Collins (Husky) and Charlotte York (Terrier).