Customer Account Sr. Specialist
Job Description
Customer Account SR. Specialist
Location: Turlock, CA
Schedule: Monday–Friday, 7:30 AM – 4:00 PM
Pay: $28–$33/hr, Nonexempt
You shouldn’t have to choose between stability and growth. With this company, you won’t.
About the Role
We are seeking a detail-oriented Customer Account Specialist to support our sales team through customer onboarding, account coordination, and shipment documentation. This role is critical to ensuring accurate, timely execution of export documentation and alignment with company KPIs.
You’ll work cross-functionally with sales, accounting, and logistics partners while serving as a key point of contact for customers.
What You’ll Do
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Manage and track daily shipments, ensuring accurate and timely documentation
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Prepare and review shipment documentation prior to presentation
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Coordinate with steamship lines for Ocean Bill of Lading release
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Communicate with customers regarding documentation, payments, and document release
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Present documents (email, bank, or direct) to support timely payment
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Address invoice and documentation issues; escalate when needed
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Track and support KPI performance related to document processing
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Prepare daily cash receipts and support accounting processes
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Complete monthly Almond Board reporting
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Collaborate with internal teams and external partners (carriers, vendors)
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Identify opportunities to improve processes and efficiency
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Uphold all Food Safety, Quality, and Safety standards
What We’re Looking For
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3–7 years of experience in customer support, order management, logistics, export documentation, or similar roles
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Experience working with shipment documentation and coordination processes
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Strong attention to detail and ability to manage multiple priorities
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Proficiency in Microsoft Excel and data entry/reporting
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Experience with ERP or order management systems
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Strong problem-solving and analytical skills
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Ability to communicate effectively with customers and internal teams
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Self-starter with a strong sense of ownership and follow-through
Job Requirements
Meet Your Recruiter
Bridget Ackerman
Executive Recruiter
Bridget is an Executive Recruiter with a diverse background recruiting across multiple industries, which ultimately led her to develop a strong passion for recruiting HR and organizational support professionals. She thrives on creating meaningful connections that lead to long-lasting relationships and finds fulfillment in supporting individuals as they navigate and grow in their careers. Her work is grounded in thoughtful guidance, clear communication, and partnerships that extend well beyond a single placement.
Based in Denver, Colorado, Bridget embraces everything the mountains have to offer. She can often be found outdoors enjoying her favorite activities, including skiing, hiking, camping, traveling, and spending quality time with friends and family.