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Call Center Supervisor

Stockton, CA 95203

Posted: 05/11/26 Employment Type: Temp To Hire Job Category: Operations Job Number: 11121

Job Description


AVAILABILITY Professional Staffing is seeking a motivated Call Center Manager to lead the customer service and dispatch team of one of our trusted clients. This role ensures every call is answered with urgency, professionalism, and care—turning inbound and outbound calls into booked appointments and loyal customers. As a key leader, you’ll coach and motivate the team, monitor performance, and ensure seamless communication between the office and field technicians while driving operational efficiency and exceptional customer experiences. 

Location: Stockton, CA 

Pay Rate: $28 to $32.50/hr 

Requirements of the Call Center Manager: 
  • Experience leading a call center or high-volume customer service team (HVAC/home services preferred) 
  • Strong coaching, communication, and problem-solving skills 
  • High sense of urgency and customer-first mindset 
  • Ability to analyze performance metrics and improve processes 
  • Positive energy, accountability, and team-first leadership style 

Responsibilities of the Call Center Manager: 
  • Lead, train, and develop CSRs and outbound callers 
  • Monitor live and recorded calls; coach team to hit KPI goals 
  • Manage call performance: answer rate, booking rate, handle time, outbound volume 
  • Assist with outbound calling and escalated customer concerns 
  • Maintain SOPs and improve call center processes and scripts 
  • Track and report weekly performance metrics 
  • Partner with leadership, service, and marketing to maximize scheduling and service success 

Join a fast-growing team where your leadership directly impacts call conversion, customer satisfaction, and technician success. 

Meet Your Recruiter

Jamie Goldman
Executive Recruiter

Jamie comes to APS with over 15 years of Executive Recruitment and Client Management Experience working on searches to build great teams in a variety of different industries throughout her career. Prior to joining APS, Jamie owned her own Executive Search firm where she specialized in nationwide searches for Accounting, Finance, Operations, Sales, and Marketing roles. She holds an MBA in General Business and a BSBA in Marketing from the University of Central Florida. Although Jamie was born and raised in Florida, she currently resides in Las Vegas, Nevada with her two young children and Golden Retriever.  Jamie is passionate about recruiting and doing what she feels is best for both her candidates and clients.    

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About Stockton, CA

Ready to take your career to the next level? Explore our job opportunities in the vibrant area surrounding Stockton, California! Nestled in the heart of the Golden State, Stockton offers a perfect mix of scenic beauty, diverse culture, and endless growth opportunities. From the picturesque Downtown Stockton Marina to the bustling Miracle Mile District and the renowned Haggin Museum, there is no shortage of enchanting landmarks to explore. Dive into the unique cuisine scene, catch a show at the Bob Hope Theatre, or cheer on the Stockton Heat hockey team at the Stockton Arena. With stunning parks like Oak Grove Regional Park and fascinating galleries like the Reynolds Gallery, Stockton is a hidden gem for both work and play. Don't miss out on the chance to build your career in this charming and dynamic region – check out our job listings today!