Availability Professional Staffing
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http://www.availabilityprofessionalstaffing.com
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AVAILABILITY Professional Staffing has partnered with a family-owned eco-friendly HVAC company in search of a dynamic and customer-oriented Customer Service Rep./Dispatcher to join their team. Must have strong multitasking skills and ability to work independently. Working knowledge of HVAC industry is a bonus.
Pay Rate: $19-$23/hr DOE
Location: Stockton, CA
Requirements of the Customer Service Rep./Dispatcher:
Responsibilities of the Customer Service Rep./Dispatcher:
CSR/Dispatcher
Posted: 12/07/24
2024-11-07
2025-01-06
Employment Type:
Temp To Hire
Job Category: Office - Customer Service
Job Number: 10683
Job Description
AVAILABILITY Professional Staffing has partnered with a family-owned eco-friendly HVAC company in search of a dynamic and customer-oriented Customer Service Rep./Dispatcher to join their team. Must have strong multitasking skills and ability to work independently. Working knowledge of HVAC industry is a bonus.
Pay Rate: $19-$23/hr DOE
Location: Stockton, CA
Requirements of the Customer Service Rep./Dispatcher:
- HS Diploma required.
- 1+ years of relatable work experience
- Exceptional customer service skills
- Excellent written and verbal communication skills
- Strong multitasking skills
- Strong organizational skills
- Ability to work independently and with a team.
- Computer proficiency
- Shift - Tues-Saturday 10am-7pm
Responsibilities of the Customer Service Rep./Dispatcher:
- Handle incoming calls from customers regarding service requests and technical issues.
- Initiate outbound calls to sales leads, while identifying customer needs and promoting sales opportunities.
- Ensure high levels of customer satisfaction by addressing concerns promptly, following up on service requests, and always maintaining a professional and courteous demeanor.
- Record detailed information about customer interactions, service requests, service memberships, and resolutions in the company's CRM system for future reference.
- Coordinate with customers and team members to schedule service appointments, ensuring efficient allocation of resources and timely resolution of issues.
- Collaborate with other team members, including field technicians and supervisors, to streamline processes, resolve complex issues, and improve overall customer experience.
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